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We are experiencing intermittent phone issues. If you are having trouble reaching us to place an order, please email us at [email protected], [email protected], and [email protected] (please include all 3 emails in your correspondence). We will contact you as soon as possible to confirm your delivery request. We apologize for the inconvenience and hope this solution helps with this temporary problem. News
Contactless Deliveries
For the safety and well-being for our drivers as well as our clients we are performing contactless deliveries. We will no longer ask for a signature on our devices at the time of delivery. We will ask for the full name of the recipient and log that information ourselves on our phones. We are prepared to perform "no contact" deliveries. We will follow your directions on where to leave items (on a porch or at a side door) and we can even call the client to confirm its location. We can also take a picture of the item as it is left in a specified area and this image will be shown on our secure online portal in your client record. You will still receive the same POD or point of delivery email stating the time and who signed for your delivery. Your health and safety is our top priority! We want to assure you that Richmond Express is here for you and your company through these uncertain times. If you have any questions or concerns please give the office a call at 804-788-8080 and one of our customer service representatives will be happy to assist you. Thank you for remembering Richmond Express! News
Our Response to COVID-19
As the COVID-19 outbreak continues to evolve, Richmond Express is working smart and taking every precaution necessary to minimize disruptions and ensure your deliveries continue to arrive on time. We're meticulously following every hygiene recommendation from local health authorities and instructing our drivers to wash their hands regularly with soap and water and hand sanitizer, keep surfaces in their vehicles clean, cover coughs and sneezes, and, most importantly, to stay home if unwell. Every day, as new information on COVID-19 comes to light, adjustments will be made and new guidelines will be developed. We will respond swiftly and accordingly so that we may continue to deliver for you. The safety of our community is our top priority! Sincerely, Arthur McCray President, Richmond Express News
Spoiler Alert
Spoiler Alert! We are so excited we couldn't keep the news secret any longer. We are #1!! Virginia Lawyers Weekly Reader Rankings has voted Richmond Express the Best Messenger Service for a second year in a row. Check out the Virginia Lawyers Weekly in August for all the 2019 Reader Rankings. News
Free Ice Cream!!
Look for our Refrigerated Van downtown August 8th for FREE ICE CREAM!! Fingers crossed the weather holds! Our way of saying thank you for your business. News
Bob Thompson
It is with deep sadness that we announce the passing of Robert (Bob) Thompson. Bob started with Richmond Express in May of 2002 as a driver and eventually rose to the position of Operations Manager from which he retired in 2017. He lost his long battle with leukemia on Aug 1st and is survived by his wife, Theresa, and three daughters. He will be remembered for his calm demeanor during times of stress and his constant professionalism in dealing with difficult situations. We could always count on Bob to have a plan for the unforeseen! God bless you Bob. May you rest in peace, friend. News
It is with great sadness that we are sharing the news that Mike Kee passed away. With over 26 years working for Richmond Express, it is hard to imagine not seeing his smiling face in the office. He will be dearly missed. Our thoughts and prayers go out to his family and friends during this difficult time. News
We are currently experiencing telephone issues. Verizon has reported several outages at our location. If you hear a busy signal when calling 804-788-8080 please call one of the following numbers instead. 804-716-5492 804-716-5494 804-716-5698 Thank you for your patience as we try to resolve this issue. News
Supporting Mason's Toy Box
Richmond Express is proud to support Mason's Toy Box this holiday season. We will be collecting new unwrapped toys for children who will be spending the holidays in the hospital. Let us know if you would like to contribute.
Our new online portal is up and running! We hope that you are finding it easier to navigate than the prior system. An online tutorial is available by the login fields, just click on the Online help tab. If you have any questions or concerns please call our office. We would love to hear your feedback as well!
Attention Online Users
In an effort to keep our system user friendly, we are revamping our online portal. On July 17th at 12pm, the online portal will be down for a short period of time. When it comes back up it will have a different look and be even easier to use --- for placing orders and reviewing your account information! Please see the online tutorial for helpful hints on using the new system.
Bob Thompson is Retiring
We are regretfully announcing that Bob Thompson is stepping into retirement. He has given this company over 15 years of dedicated work wearing many hats and helping us improve our company every step of the way. After starting a paper route at age 9, working at an animal hospital at age 13, serving four years in the Navy during Vietnam, and working for IBM for 32 years, it's time for Bob to get some rest and relaxation. He plans to spend his time off going fishing at Rudy Inlet for striper and croaker fish as often as possible, in addition to making home improvements and using his brand new grill. Bob would like to encourage everyone still working at Richmond Express to remain flexible in their positions and to do their best to help out in any facet of the business. We wish Bob the best in his endeavors and we hope that this will be a chapter of rejuvenation for him. News
Let Richmond Express Serve You
Did you know that we also can provide process serving services to you and your clients? We offer several service options: Same day, Next business day, Rush, Standard. All service windows come with three attempts included. Our highly skilled staff can handle the entire process! We will pick up the documents from your location, serve them, deliver the executed forms back to your office or we can even deliver them to the local courts. Check out our rates under Deliveries & Services tab. News
SAD NEWS-Sept 9th 2016
September 9, 2016- We are saddened to inform you that our longtime friend and colleague Mike Jeffries passed away this morning. The second longest courier with Richmond Express, Mike would have celebrated his 23rd year with the company next month. His dedication and commitment to our customers was always a top priority for Mike. We had several customers who asked for him specifically! We will miss him dearly. Private funeral arrangements are being held out of town. Please contact the office if you would like more details. News
Update Online Password
We have had an upgrade to our online system and it will require a NEW password to be created for all online clients. The system will prompt you when you sign on to create a new password. The new password format now requires 7 characters including one uppercase letter, one lowercase letter, one number and one special character. If you have any questions or need assistance updating your password, please call the office at 804-788-8080. News
Going Paperless
Richmond Express is joining the hundreds of other companies concerned about the environment by going completely paperless by year end. All of our couriers will have delivery signatures captured on their mobile devices allowing customers access 24/7. News
Refrigerated Van In Demand
The groundhog called it, book early! As the temperatures start to rise so does the demand for our dual zone temperature controlled van. With both zones able to handle frozen and or fresh cargo we are happy to keep Virginia cool. Call to reserve today! News
Online Payments Coming Soon
We are excited to announce that coming soon customers will be able to pay their invoices online with a credit card through our secure customer portal. Stay posted! News
New 26' Box Truck
Our fleet continues to grow with the increasing demands for larger cargo transport. We are happy to announce the addition of a 26' box truck and two full-size capacity cargo vans to meet the needs of our customers. We want to have the right vehicle available for you! News
New Warehousing Service
Our Richmond facility has space available to store items that you need to save but do not have the space in your busy office. We currently are storing documents, furniture, medical supplies, and pallets of inventory for our current customers. Our secure inventory tracking protocol ensures that your valuables will be safe guarded at all times. Best of all, we can pick up those items for you; deliver them to our warehouse for storing and deliver them back to your location when you need them. News
Our Offices have moved to
Our offices have moved. Please see our flyer for more information. Special Announcement  News